Albury Jazz Festival Ticket Terms and Conditions and FAQ
Tickets for the Albury Jazz Festival (Festival) are sold subject to
these terms and conditions which are necessary due to the ongoing
The Festival is grateful for the guidance it has received from
the NSW Ministry of Health to assist in the planning for a
COVID-19 safe event. We continue to follow the guidance of
the NSW Government and will keep our patrons informed on a
regular basis via the Festival website.
Q1. Will the Festival be a COVID-19 Safe Event?
The Festival COVID-19 Safety Plan has been approved by the
NSW Government. The Plan can be viewed on the Festival website.
In order to ensure the quality of the event and safety for patrons,
musicians and personnel at any given moment and depending on current
and changing restrictions, the Promoter will implement various measures
based on NSW Health Department guidelines including, but not limited to:
1. Conduct the entire event within the Commercial Club Albury,
a venue that has its own COVID-19 Safety Plan, that provides,
inter alia, the following:
a. Social distancing within premises
b. Managing and limiting the number of patrons within each
c. Sanitisation stations across the premises and enhanced
cleaning in all areas, as well as COVID-19 Safety Marshalls
d. Temperature checking of all those who enter the premises
e. Recording of the contact details of all who enter the
premises in accordance with NSW Government requirements to enable
2. Keep patrons informed of the COVID-19 Safety measurements
via our Festival website.
Q2. Can we dance?
Dancing will governed by NSW Government health orders available on
the NSW Government COVID-19 website.
Q3. Is it “guaranteed” that the Albury Jazz Festival will happen?
The Promoter intends that the Festival will be presented within the
tricky environment created by COVID-19.
The Promoter maintains the unreserved right to cancel the Festival
for any reason whatsoever.
Circumstances that may lead to the cancelation of the Festival at
any time include, but are not limited to:
1. Advice from the NSW Government that the Festival should not
2. Withdrawal of venues by the Commercial Club Albury
3. Withdrawal of support for the Festival by the
Albury City Council
4. Closure of any State or Territory border
The Promoter reserves the right to cancel the Festival if they believe
in their opinion alone that there are insufficient registered musicians
and/or other ticket holders to create an engaging event. The Promoter
will review registrations on 15th May 2021 to deterring if the Festival
will be an engaging event. Should the outcome of this review lead to
the cancellation of the Festival ticket holders will be advised no
later than 18th May by email through the Festival’s TryBooking site
and a notice on the Festival website.
Q4. What will happen to the tickets I purchased if the Festival
To eradicate any risk for those who purchase tickets should the event
be cancelled, ticket income will be held in the Festival TryBooking
account until the Festival commences. If the Festival is cancelled
a full refund, less any TryBooking booking fees, will be processed
withing 14 days of cancellation.
For more information on the framework for refunds visit the Live
Performance Australia Ticketing Code of Practice which is observed
by the Promoter.
Should the Festival be cancelled the Promoter will not be liable
for any loss, damage, inconvenience or other impact of the cancellation
on an individual including, but not limited to:
1. Charges for accommodation that may not be used
2. Costs incurred travelling to Albury for the Festival
3. Disruption of employment
4. Loss of performance opportunity
Q5. Where can I purchase and when will I receive my tickets for
Tickets can only be purchased via the Festival’s TryBooking site.
Ticket sales will close on 9th June 2021. Cash sales will not be
Ticket holders will be able to print their tickets direct from
TryBooking. On arrival at the Festival the QR code on the ticket,
either physical or on the screen of a mobile device, will be scanned
and the patron provided with a badge or coloured wristband that will
enable access to all performance venues.
When a ticket to the Welcome Night Function on Friday 11th June is
purchased the ticket holder will be provided with a coloured wrist
band on presentation of the ticket. The wristband must be worn and
shown to gain entry to the Welcome Night.
Q6. Do I have to choose my days for Festival?
Your ticket for the Festival provides access to performance venues
from Saturday 12th June through to Sunday 13th June.
Q7. What ticket types are available?
There are five ticket types available.
1. All Session Pass – a multiday day pass that provides entry
to all venues from Saturday 12th to Sunday 13th June. This ticket
includes access to the Festival Party on the night of 13th June.
Any individual may purchase this ticket.
2. Session Pass – a pass that provides entry to all venues for
the session selected. Any individual may purchase this ticket.
3. Musician – to qualify for this ticket the individual must
be performing in a registered band on a musical instrument or as
4. Partner of a Musician – to qualify for this ticket the
individual must be the acknowledged partner of the holder of
a Musician ticket.
5. Child – an individual under the age of 18 under the care
of a ticket holder. A Child may be registered to perform in a band.
Supervision by a competent adult must be provided at all times for
Q8. Is there any restriction on access to performance venues?
To meet the COVID-19 Safety Plan the number of people who can be in
a performance venue will be limited. Therefore, if a venue has
reached capacity you will be refused entry to ensure compliance
with the COVID-19 Safety Plan. The Promoter will not be liable
for any consequence of you not being able to enter a venue of your
choice at any time.
The Promoter will sell no more tickets than the total capacity of
all venues combined.
Q9. Can I get a refund for a purchased ticket should I not attend
Refunds will only be provided if the Festival is cancelled. Those who
choose not or are unable to attend the Festival after purchasing a
ticket for any reason whatsoever will not be provided with a refund.
Q10. I’m a registered musician, will I be paid for performing?
A proportion of the revenue in excess of costs will be provided to
musicians who perform in registered bands. The amount provided to
musicians will depend on the volume of ticket sales and costs incurred
in bringing the Festival to life.
Q11. Who is the Promoter of the Festival?
The Festival is a private commercial event. The Promoter is
Gildersleeve & Associates P/L (ABN 14 624 205 652) trading as
Albury Jazz Festival. The Promoter will take a Festival Management Fee
for arranging the Festival and associated commercial risk.
The Festival is not sponsored or in any other way managed by or
associated with the AJC Executive Task Force or the Australian